Managed support
MIRhosting managed support services can help you reduce costs, increase efficiency, and ensure your IT infrastructure is always up-to-date, secure, and running smoothly
White label gives you an opportunity to leverage MIRhosting technical staff branded as your own when providing custom support to your customers.
This support is available if your customer is using one of these management panels
- cPanel
- Plesk
- ISPmanager
L1 and L2 support is available via email and billing is managed by your own billing panel
Engineer tasks and responsibilities
- Manage server configuration and internet traffic plans
- Manage mail server configuration
- Set up servers via management panel provided by the customer
- Provide general technical consulting advice
- Provide help and support for installation of the most popular CMS: Joomla, Drupal, WordPress, Bitrix
- Install and set up SSL certificates
- Deliver any other server related services that do not require root access
Engineer tasks and responsibilities
- Correct system configuration mistakes (.htaccess, modSeccurity blocks, firewalls tune-up)
- Review and interpret log files, including error logs
- Restore files and databases from backups
- Migrate data from other servers or between users
- Review client’s scripts for vulnerabilities
- Review and correct mail set up issues
- Any other maintenance required with root access, however limited only to a specific user
Expertise and experience
Mirhosting has a team of experts with extensive experience in managing IT systems. We have the skills and knowledge to quickly resolve any issues that may arise and implement best practices to keep systems running without interruptions
Proactive monitoring and maintenance
Mirhosting managed support monitors IT systems 24/7 to detect and address potential issues before they cause downtime. We also perform regular maintenance checks and updates to keep systems secure and up-to-date
Cost-effective
Outsourcing IT support to a managed service can be more cost-effective than hiring an in-house team
Scalability
MIRhosting Managed support can scale services up or down based on the needs of the business, allowing businesses to quickly adapt to changing needs without incurring additional costs
Enhanced security
Mirhosting Managed support implements robust security measures to protect against cyber threats and data breaches. This includes regular security audits and vulnerability testing, as well as implementing security best practices